Shipping/Delivery Policy

Premium Chess Sets Delivered to Your Doorstep

At TimberCheckMate, we are dedicated to providing you with premium quality travel chess sets and a seamless shopping experience. To ensure clarity and transparency in our shipping and delivery process, please read our Shipping/Delivery Policy carefully.

1. Order Processing

  • Orders are typically processed within 1-2 business days after payment confirmation.

2. Shipping Methods

  • We offer a range of shipping options to accommodate your needs, including standard and express shipping. Shipping costs vary depending on the selected method and destination.

3. Estimated Delivery Times

  • Estimated delivery times are provided during the checkout process and depend on the shipping method chosen and your location.
  • Please note that delivery times may be affected by factors beyond our control, such as customs delays, adverse weather conditions, and public holidays.

4. International Shipping

  • TimberCheckMate ships internationally to many countries. If you are outside our standard shipping areas, please contact us at timbercheckmate@gmail.com for specific shipping options and rates.

5. Shipping Confirmation

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use the tracking number to monitor the progress of your shipment.

6. Shipping Restrictions

  • Some locations may have specific shipping restrictions, customs regulations, or import duties. It is the customer's responsibility to be aware of and comply with these regulations.

7. Shipping Costs

  • Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address.
  • Shipping costs will be displayed during the checkout process before you finalize your purchase.

8. Delivery Address

  • Please ensure that you provide accurate and complete delivery information during the checkout process. We are not responsible for orders delivered to incorrect or incomplete addresses.

9. Undeliverable Packages

  • In the event that a package is deemed undeliverable due to an incorrect address or other issues, we will attempt to contact you for clarification. Additional shipping charges may apply for re-delivery.

10. Lost or Stolen Packages

  • TimberCheckMate is not responsible for lost or stolen packages after they have been successfully delivered to the specified address. Please ensure the security of your delivery location.

11. Contact Us

If you have any questions or require further information regarding our Shipping/Delivery Policy, please do not hesitate to contact our customer support team at timbercheckmate@gmail.com.

Thank you for choosing TimberCheckMate. We strive to provide you with premium quality chess sets and a reliable shipping experience.

Last updated: 4th Oct 2023