Return Policy

At TimberCheckMate, Your Satisfaction is Our Priority

We want you to have the best experience when shopping for premium quality travel chess sets. If, for any reason, you are not entirely satisfied with your purchase, we're here to help. Please review our Return Policy carefully to understand your options.

1. Returns

You may initiate a return within 7 days of receiving your order if:

  • The item is in its original packaging and unused.
  • You have proof of purchase (order number or receipt).
  • The product is in the same condition as when it was received.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at timbercheckmate@gmail.com with your return request. Provide your order number and a brief explanation of why you'd like to return the item.

  2. Return Approval: Our team will review your request and provide you with further instructions, including the return address.

  3. Pack the Item: Ensure the product is securely packaged in its original packaging, along with any accessories or documents included.

  4. Ship the Item: Ship the package back to the provided return address. We recommend using a trackable shipping service to ensure safe delivery.

  5. Inspection and Refund: Once we receive your returned item, it will undergo a thorough inspection. If the item meets our return criteria, we will process your refund within 28 business days to your original payment method.

3. Refunds

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping charges (if any) are non-refundable.
  • Depending on your financial institution, it may take additional time for the refund to reflect in your account.

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item separately.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at timbercheckmate@gmail.com. We will work with you to resolve the issue promptly. Please provide photos of the damaged or defective item for our records.

6. International Returns

For international returns, please note that return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method to ensure your return is received.

7. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please do not hesitate to contact our customer support team at timbercheckmate@gmail.com.

We are committed to ensuring your satisfaction with TimberCheckMate products. Thank you for choosing us for your premium quality travel chess sets.

Last updated: 4th Oct 2023